We have a duty to protect your privacy and all personal data that is collected during your interaction with our website. Please ensure that you keep up to date with the information on this page, as it is subject to change in accordance with new legislation and directives. We only collect information about you that is required to process your order to give you the best possible service.
What Information Do We Collect From You?
We may ask you to input and collect the following information during the ordering process on this website: Customer Name, Billing Address, Shipping Address, Telephone Number, Email Address and Customer Password.
When you enter payment information, this is not held by us, but collected by our Third Party payment processors (PayPal) in a secure manner (see Who Can See Your Information?).
How Is Your Information Used?
We may use your information to:
• Process a payment
• Process an order
• Deliver or redeliver an order
• Notify you of any important changes to our services
• Send you communications that you have opted into (e.g. email newsletters)
When you place an order with us online, you will be asked to opt in or out of our mailing list. If you opt in, your email address is placed onto our newsletter database and you may receive our promotional material. You can opt out of this newsletter at any time.
We may use the data that we collect from you to create profiles and demographic groups of our customers, which we use to help us to target our information and marketing materials to those who we believe it is relevant to. We may use additional information that we gather from external sources, such as Google and Facebook, when it is available to help us do this even more effectively (see Cookies).
Please rest assured that your privacy is extremely important to us so we will always keep your details secure and we will NEVER pass your data to a third party for marketing purposes. We never send large quantities of marketing material and will always ensure that any content we do send is useful and informative. We promise not to inundate your mailbox!
Who Can See Your Information?
We will not sell or rent your information to Third Parties for marketing purposes. We do however work with a small number of Third Party organisations to help us deliver some customer services, some of which have limited access to your data. We may pass your information to these Third Party service providers for the purpose of providing services to your behalf. Examples include sending emails, processing payments and targeted advertisements on social media. The information shared will be that which is only relevant to the task at hand. Third Parties cannot use or share your information for any other purpose than to carry out what we have requested them to do and are required to keep your data secure. Please see below for a list of our Third Party partners, a brief rundown of the services they provide and links to their own privacy policies.
Third Parties who work on behalf of, or in association with, us:
• Website hosting
• Payment processor
• User profiling
• User profiling
How Can You Update Your Information?
You can update your personal information by creating and logging into an account (if you have not already created the account when placing an order). We ask for your name, email address, shipping address, billing address and telephone number when you create an account, all of which can be updated by yourself simply by logging into your account using your email and secure password.
Alternatively, you can also contact us via email ([email protected]) to request an update to your personal information that our staff can carry out for you.
Emails and other messages sent through our email social media accounts are archived and can be referred to in order to resolve issues that may arise during ordering or with customer aftercare.
Sales invoices may need to be kept for up to 7 years in order for us to retrospectively provide tax information to UK Gov (please see Right To Erasure).
Our Security Precautions
This website has a valid SSL security certificate which means that your information (for example, passwords or credit card numbers) are private when they are sent to this site. For more information, click on the lock symbol that appears next to the URL of the website which will give you the full information.
When you initially create an account with us, you will be asked to choose a secure and unique password that you can then use to access your account details. Once created, this password is stored in our online database and you can change it at any time via your account. If you forget your password, you can request it to be reset and the new password sent to your email address. Once you regain access to your account, we strongly advise that you then change this reset password to a brand new password in order to keep your account secure. We advise all our customers to pick a unique password that you do not use for any other online activity in order to maximise the security of your account.
If you are aged 16 or under, you must get your parent or guardian’s permission before you provide us with personal information.
Cookies are tiny text files in your browser that can be sent from an organisations website and saved onto your computer when you visit a website for the first time. These text files typically contain two pieces of information: a unique user ID and the site name. Each time you visit a website that holds cookies, your computer checks its system to see if it has cookies from that website already saved, therefore recognising if you have visited the website before.
The viewing of the website and browsing of the website automatically requires you to accept our Cookies policy. When you enter into a transaction with the company you automatically accept the trading terms and conditions as enclosed. You have the option within your browser to disable cookies, which you can do by following the specific browser instructions.
Cookies are stored in your browser which you can usually modify to prevent this happening. If you have any questions/comments about privacy, you should log onto our website and use the contact us form on our “Contact” page or email us [email protected]
Right To Erasure
In accordance with the EU General Data Protection Regulations 2018, you have the right to request that we erases all personal data that we hold on you with immediate effect. In some cases, we may have to retain certain vital information if we can prove that your data is needed to carry out other vital business processes, for example, filing tax returns (where we will need to retain sales invoices).
Links To Other Websites
We have a duty to report any breach of personal data from our database or our Third Party databases to all relevant people and the Information Commissioner’s Office (ICO) if it is apparent that personal data has been stolen or misused, within 72 hours of the incident.
We will keep this policy up to date in accordance with the law and new regulations. This policy was last updated 24/05/2018.